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7 Simple Rules for Keeping Your Customers Happy

Here are a few statistics I want you to consider: It costs 5 times as much to attract a new customer than to keep an existing one Almost 70% of customers stop doing business if they receive poor service A … Continue reading

How to Improve Client Retention in 2009

I know a lot of you reading this are entrepreneurs and small business owners, so I want to focus this post on how to improve your business during this difficult upcoming year. As the economy continues to struggle, 2009 is … Continue reading