Article Archives

How to Improve Your Customer Service

If you can improve your customer service, you’ll increase client retention and create a more positive image for your brand. Simply put, excellent customer service is necessary for growing a successful business. And it’s not just enough to say “We … Continue reading

7 Simple Rules for Keeping Your Customers Happy

Here are a few statistics I want you to consider: It costs 5 times as much to attract a new customer than to keep an existing one Almost 70% of customers stop doing business if they receive poor service A … Continue reading

Are You Making These Deadly Customer Service Mistakes?

Recently, I wrote a post offering tips for creating an effective customer retention plan. One of the most obvious things you can do to keep customers loyal to your brand is to provide them with excellent customer service. The first … Continue reading