Article Archives

The 5 Worst Customer Service Mistakes You Can Make

Think that having a great product or service is enough to earn and maintain success? If you don’t back your offerings with great customer service, you could find it difficult to attract and retain customers. Treating your customers right can … Continue reading


5 Email Customer Service Mistakes

Chances are that email is a central communications tool for your business. You probably communicate with customers and prospects on a daily basis via email. I know I do. Simply put, email is a customer service tool. To provide great … Continue reading


No More Excuses!

What’s the one thing all consumers hate? Excuses. Consumers have zero tolerance for excuses. They know that whenever a company starts making excuses, they’re going to be subjected to a line of BS and no accountability. For once, it’d be … Continue reading


Are You Making These Deadly Customer Service Mistakes?

Recently, I wrote a post offering tips for creating an effective customer retention plan. One of the most obvious things you can do to keep customers loyal to your brand is to provide them with excellent customer service. The first … Continue reading