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5 Warning Signs of a Bad Client

“We’re always told the customer is right, and in fact, the customer is usually a moron and an a****le.”—Larry David on Curb Your Enthusiasm   The sooner you accept the fact that not all customers are good for your business, … Continue reading

4 Simple Rules for Resolving a Customer Dispute

No company is perfect. And no company keeps 100% of its customers happy. Occasionally, you or one of your employees will make a mistake that leaves a customer ticked off. And in this web 2.0 world where angry customers can … Continue reading