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How to Apologize to a Customer

If you’ve been in business for any extended period of time, you know that you’re not going to satisfy every customer. Occasionally, a customer is going to get ticked off at you. They might threaten to stop doing business with … Continue reading

Saying Sorry to Your Customers

Apologizing sucks. No one really enjoys admitting they screwed up, especially in the business world. Most companies have this idea that admitting a mistake will cause their company to look weak and amateurish. Instead, they think that passing the blame … Continue reading