Comments on: 7 Tips for Offering Better Online Customer Service http://www.seohosting.com/blog/marketing/7-tips-for-offering-better-online-customer-service/ Discussing the latest tips, tricks, and secrets of SEO Wed, 17 Mar 2010 00:11:43 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: HomeAndBodyEssence http://www.seohosting.com/blog/marketing/7-tips-for-offering-better-online-customer-service/comment-page-1/#comment-32433 HomeAndBodyEssence Tue, 12 Jan 2010 14:54:10 +0000 http://www.seohosting.com/blog/?p=2420#comment-32433 Additionally, online chat is a great & innovative way to respond to customer inquiries. However, just like phone contact, companies should try to cut down on their hold time and try to answer the phone by its third ring. I personally prefer online chat over phone (btw I am still awaiting my turn for the next available operator from the hosting company I'm using right now) because I can still doing other stuff in different windows on my computer while waiting. As a customer, imagine how annoying it would be when you call in, having to go thru a long list of computerized menu before you can get to press to choose the right option. Then the phone keeps on ringing, nobody is there to answer you. Or someone would answer just to put you on hold for another 10, 15 minutes. That can be aggravating, not to mention wasting your cell's minutes... To me, that is bad customer service which in turn has a negative effect on the company's service & offerings. Additionally, online chat is a great & innovative way to respond to customer inquiries. However, just like phone contact, companies should try to cut down on their hold time and try to answer the phone by its third ring.

I personally prefer online chat over phone (btw I am still awaiting my turn for the next available operator from the hosting company I'm using right now) because I can still doing other stuff in different windows on my computer while waiting. As a customer, imagine how annoying it would be when you call in, having to go thru a long list of computerized menu before you can get to press to choose the right option. Then the phone keeps on ringing, nobody is there to answer you. Or someone would answer just to put you on hold for another 10, 15 minutes. That can be aggravating, not to mention wasting your cell's minutes… To me, that is bad customer service which in turn has a negative effect on the company's service & offerings.

]]> By: r4 cards http://www.seohosting.com/blog/marketing/7-tips-for-offering-better-online-customer-service/comment-page-1/#comment-28465 r4 cards Sat, 24 Oct 2009 09:35:20 +0000 http://www.seohosting.com/blog/?p=2420#comment-28465 Good tips! Here is a link to a presentation we recently did with Virtual Words (translation company) on international SEO and globalization of websites. I hope this helps. Good tips! Here is a link to a presentation we recently did with Virtual Words (translation company) on international SEO and globalization of websites. I hope this helps.

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